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All sales by EC COSETICS are final. EC COSETICS does not make any returns or exchanges on any of our products. Exchange Policy EC COSETICS does not make any exchanges on any of our products. Repair Policy - RMA (Return Merchandise Authorisation) is required. You must let an EC COSETICS representative know that you intend to have the equipment repaired. Send an e-mail to liyang@ecnailgel.com. Note: If your EC COSETICS product is damaged by accident or natural causes, it is not covered by our one year limited warranty. For warranty questions, send an e-mail to liyang@ecnailgel.com. Products under warranty cannot be returned and will be repaired at the discretion of EC COSETICS. Please do not return any purchases until you have spoken to a support representative, as your return will not be processed and any items sent back to the company will be returned to the sender. You must obtain an RMA (Return Merchandise Authorisation) number from the support representative and complete the item return form provided by the support representative. EC COSETICS offers a 1 year limited warranty for EC COSETICS and VUnit E-File (all other products are not covered by this warranty). This covers equipment failure due to natural causes. EC COSETICS will at its option send you a new unit or repair the damaged unit. If the filter is not replaced every fortnight, the warranty on the dust collector will expire. Packing and transporting your repaired product It is the responsibility of the purchaser to pack and ship your repair and to prevent any damage to the product being returned for repair. Please include your receipt, repair form and most importantly ensure that your RMA number is clearly visible on the outside of the packaging. EC COSETICS is not responsible for any damaged or missing items resulting from the shipment of products for repair. We strongly recommend that you pack your equipment correctly to prevent damage (or have the shipping company pack it for you), EC COSETICS is not responsible for lost, stolen or damaged packages. Returns without RMA (Return Merchandise Authorisation) EC COSETICS also reserves the right to refuse the return of used products. A used product is any product that is unpackaged and not in its original condition. Upon receipt of your return, EC COSETICS will inspect the product. Once we have determined the condition of the product, the order may be subject to a 35% restocking fee. The original shipping costs will also not be refunded. The cost of repairing the returned product will be deducted from your refund. Fees EC COSETICS charges a 35% restocking fee. EC COSETICS charges a fee for products returned in a used condition in the amount of our cost to repair or refurbish the returned product. This fee will be the exact amount needed for EC COSETICS to repair or refurbish the product. All shipping costs will not be refunded. This includes the initial shipping cost and the cost of shipping your repaired product.